• To be treated with respect and dignity, and to receive information in a prompt, courteous and responsible manner.
• To receive feedback on patient satisfaction as needed to promote the quality of care and care coordination.
• To receive reports that include aggregate and patient specific information.
• To be informed of the scope of services and processes of ForeSee Health’s Disease Management Program, including the evidence based treatment guidelines, and to participate in the patient’s plan of care.
• To receive timely and pertinent communication regarding a patient’s involvement in the program.
• To be notified of an increase in a patient’s symptoms or a variation in their adherence to the treatment plan.
• To request that a patient not participate or cease participation in any Disease Management Program provided by ForeSee Health for any reason.
• To lodge a verbal or written complaint regarding a patient’s involvement in the program.
• To receive information regarding Disease Management staff, their qualifications, and any contractual relationships.
• To decline participation or stop participation in programs and services offered.
• To know which staff member are responsible for managing Disease Management services for the individual patient and from whom to request a change.
• To be supported by the organization to make decisions interactively with the Disease Management staff regarding health care.
• To be informed of all Disease Management-related treatment options included or mentioned in clinical guidelines, whether covered or not by the sponsoring organization, and to discuss these with treating practitioners, the patient, and the Disease Management staff.
• To have personal identifiable data and medical information kept confidential.
• To be aware of procedures used to ensure privacy and confidentiality. 
• To communicate complaints and receive instructions on how to use the complaint process. 
• To receive information regarding the standards of timeliness for responding to and resolving issues of quality of care and complaints.
• To privacy, confidentiality, and non-discrimination.

You have the responsibility...

• To cooperate with ForeSee Health’s efforts to provide disease management by providing information necessary to carry out its Disease Management services. 
• To treat all ForeSee Health staff with respect and courtesy.
• To assist the patient in developing a disease-specific action plan.
• To strive, as the patient’s advocate, to practice Evidence-based Medicine based on the most recent guidelines.
• To inform a patient of all available and appropriate treatment options.